The "Shipping Policy" applies exclusively to physical products sold and shipped through the website. It governs the delivery terms, shipping times, and applicable fees for tangible products purchased online.

This policy does not apply to intangible services, service-based offerings, or any other non-shippable content. Therefore, no provisions of the "Shipping Policy" shall apply to services that do not require physical delivery. The terms governing these services are outlined separately at the time of service purchase.

For questions regarding the scope of this policy or the different treatment of products and services, please refer to our general terms and conditions or contact our customer service.

We offer various shipping options depending on your location:

• Switzerland: Swiss Post - Standard

• United Kingdom: DPD International - 48h/72h

• Rest of Europe: DPD International - 48h/72h

• Latin America: DHL WorldWide

• Rest of the World: DHL WorldWide

Shipping rates vary by destination, weight, and shipping method. Here are some examples:

• 
  

  Switzerland:

  • Standard Shipping (Swiss Post): CHF 5.90 - CHF 14.90

• 
  

  United Kingdom:

  • DPD International - 48h/72h: £9.90 - £18.90

• 
  

  Rest of Europe:

  • DPD International - 48h/72h: CHF 9.90 - CHF 19.90

• 
  

  Latin America:

  • DHL WorldWide: $18.90 - $39.90 USD depending on weight.

• 
  

  Rest of the World:

  • DHL WorldWide: $18.90 - $39.90 USD depending on weight.

Orders are typically processed within 1-2 business days. Orders placed during weekends or holidays will be processed on the next business day. Processing times may be longer during peak seasons.

Delivery times depend on the shipping method and destination:

• Switzerland: 1-3 business days

• United Kingdom: 2-3 business days

• Rest of Europe: 3-7 business days

• Latin America: 5-10 business days

• Rest of the World: 5-10 business days

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.

We ship internationally to select countries. Shipping rates and delivery times vary by destination. Customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping cost.

Certain products may not be available for shipment to all locations. If we are unable to ship to your location, we will notify you and provide options or cancel the item from your order.

For issues such as missing or damaged items, please contact our customer service team promptly. We will assist in resolving any delivery problems.

Please ensure your shipping address is correct at checkout. If you need to change your address after placing an order, contact us as soon as possible. Changes may not be possible once an order is in processing or has been shipped.

Nescens is not responsible for packages lost or stolen after the carrier confirms delivery. Contact the carrier directly to file a claim if your package is lost or stolen. We can assist with necessary documentation if needed.

Refer to our Return Policy for details on return shipping costs. Generally, customers are responsible for return shipping unless the return is due to a mistake on our part or a defective product.

For any questions or concerns regarding shipping, please contact our customer service team at customerservice@nescens.com.