Esta Política de cancelación describe los términos para cambiar o cancelar compras realizadas a través de nuestra tienda, incluidas suscripciones, pedidos anticipados y artículos para probar antes de comprar.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the cancellation to be effective.

If you notify us at least 14 days in advance, you can cancel your reservation without any charges, except for a 5% administrative fee on the refundable amount. After this period and up to 48 hours before the scheduled date of your reservation, a fee equivalent to 50% of the services contracted during the reservation process will be applied. For any cancellation less than 48 hours before the scheduled date of your reservation, a charge equivalent to 100% of the services contracted during the reservation process will be applied.

If more than 30 days have passed since the payment of the deposit by the client, the refund can only be made via bank transfer to the account designated by the client, and a certificate of account ownership must be provided.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the change to be effective.

The date of a reservation can be modified without charge, provided that the change is communicated at least 14 days before the start of the reservation. For date changes made with less than 14 days' notice, the following fees will apply: 500 CHF per person.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the change to be effective.

In the case of early departure from the originally scheduled stay, 100% of the fees corresponding to the reservation will be applied in full, with no possibility of a refund.

Treatments and therapies contracted during the reservation process may be substituted during the stay for other treatments and/or services of equivalent value at the client's choice and upon validation by physicians for any contraindications, but they cannot be refunded.

Additional treatments and therapies contracted during the stay at Nescens must be settled upon check-out for amounts under 1,000 CHF. Microfat, Nanofat, Hair Transplant, and other treatments and therapies with a value of 1,000 CHF or more, contracted during the stay at Nescens, must be settled at the time of booking the appointment.

Cuando nos compre una suscripción, recibirá entregas repetidas según la duración y la frecuencia que seleccione. Sus datos de pago se almacenarán de forma segura y se le cobrará por cada entrega, a menos que opte por pagar por adelantado. Algunas suscripciones pueden renovarse automáticamente al final de su duración.

• Cancelación de una suscripción: Puede cancelar o modificar su suscripción en cualquier momento. Los enlaces para administrar su suscripción se incluyen en los correos electrónicos de confirmación de su pedido. Si elige cancelar, hágalo antes del próximo ciclo de facturación para evitar cargos adicionales.

Los pedidos anticipados son para productos que están agotados o que estarán disponibles en el futuro. Al finalizar la compra, podemos cobrar un depósito o autorizar su método de pago y cobrar el monto total una vez que el producto esté disponible.

• Cancelación de un pedido anticipado: Puede cancelar un pedido anticipado que aún no se haya completado si ha realizado un pago parcial. Una vez que se haya completado el pedido, ya no es posible cancelarlo, pero puede solicitar un reembolso total o parcial. Para obtener más detalles, consulte nuestra Política de devoluciones.

Consulte nuestra Política de devoluciones para obtener más detalles sobre devoluciones y reembolsos.